Privacy Policy
Privacy Policy
At OTARSHOP & Bespoke 3D Solutions, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store. By using our website, you consent to the collection and use of your personal information in accordance with this policy.
Information We Collect When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect specific information from you to fulfill your order. This includes your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."
How We Use Your Information Under UK GDPR, we must have a lawful basis to process your data. We use the Order Information we collect generally to fulfill any orders placed through the site (this includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Our lawful basis for this is the performance of a contract.
Additionally, we use this Order Information to:
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Communicate with you regarding your order or custom 3D printing requirements.
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Screen our orders for potential risk or fraud (legitimate interest).
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Provide you with information or advertising relating to our products, provided this is in line with the preferences you have shared with us (consent).
Sharing Your Personal Information We share your Personal Information with trusted third parties to help us operate our store and fulfill your orders.
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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We share data with secure payment gateways and shipping couriers to process and deliver your goods.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
International Data Transfers Because our store is hosted on Shopify, your data may be transferred, stored, and processed outside of the UK (for example, in the United States or Canada). Shopify ensures that these data transfers comply with UK GDPR via recognized legal safeguards.
Data Retention When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We are required by UK tax law to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
Your Rights (UK GDPR) If you are a UK or European resident, you have specific rights regarding your personal data:
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The right to access: You have the right to request copies of your personal data.
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The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
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The right to erasure: You have the right to request that we erase your personal data, under certain conditions (the "Right to be Forgotten").
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The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Cookies and Tracking We use cookies and other tracking technologies to personalize your experience, track usage, and improve our website. You can control the use of cookies by adjusting your browser settings or engaging with our site's cookie consent banner.
Changes to This Policy We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to exercise your data rights, please contact us via our Contact Us page.
For further information regarding your data rights, or to lodge a complaint, please visit the Information Commissioner’s Office (ICO) at https://ico.org.uk/.